PERSONAL + PASSIONATE + PRODUCTIVE

WHY FSO?

“They freed up resources tied into back-office processes and allowed us to redirect them into higher value-add functions, helping to drive business growth.”

– Legal, New York

A PARTNERSHIP OF CARE, TRUST & SUCCESS.

When you partner with FSO, our promise practice will include:

  • An outsourcing experience powered by fun, passionate people who care about doing a great job for you.
  • A  C-level Team who will listen to your needs, and propose customized solutions.
  • Passionate, spirited people who possess a “can do” attitude that will brighten your day.
  • Objective, unbiased recommendations, because we don’t manufacture equipment, we invest in people.

THE TEAM

“FSO’s founders are industry pioneers who have introduced transformative solutions to thousands of the world’s best-known brands over 30 years.”

OWNERSHIP TEAM
Steve Forrest
Founder & Owner
Jim Caton
President & Owner
EXECUTIVE LEADERSHIP TEAM
Juan Pazmino
Chief Operating Officer
Thomas Pategas
Chief Information Officer
Sharon Hovenburg
Vice President, Finance
Joe Morgan
Vice President, Finance
Curtis Dumesnil
Senior Vice President of Business Development
Rob Rutigliano
Chief Revenue Officer
Theresa Ulyatt
Chief Recruiting Officer
SENIOR LEADERSHIP TEAM
Lissette Umpierre
Senior Vice President, Operations
Ron Kelly
Vice President, Sales, Onsite Outsourcing
Rita Zarins
Assistant Controller

AWARDS

Inc. 5000 Fastest Growing Private Companies in America, Inc. 5000, 2015
Inc. 5000 Fastest Growing Private Companies in America, Inc. 5000, 2014
Inc. 5000 Fastest Growing Private Companies in America, Inc. 5000, 2013
Inc. 5000 Fastest Growing Private Companies in America, Inc. 5000, 2012
Fast 50, Crain's New York, 2012

FSO HISTORY

DISTINGUISHED BY RESULTS. POWERED BY PEOPLE.

Recognized on the Inc. 5000 list of the nation’s fastest growing companies for four consecutive years, FSO’s leadership team are industry experts who have introduced transformative solutions to thousands of the world’s best known brands, and created tens of thousands of career opportunities.

Our goal is to offer our clients the industry’s best People, Solutions, and Technology. No other company has the breadth of experience, cutting edge technology, or deeper bench of talent. We hire and train people who are passionate about their purpose, excited about what they do, and are committed to your organization’s success.

Steve Forrest

OPERATING MODEL

“The benefits of outsourcing dramatically outweigh the costs associated with doing everything internally.”

– Retail, Seattle

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IMPROVE SERVICES
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REDUCE COSTS
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TAKE BETTER CARE
OF THE PEOPLE

Everyone, including our ownership team, our 120+ Subject Matter Experts, and our on-site associates, adheres to an operating model that provides mentorship, training, rewards, and recognition. This model ensures that we are providing you with our FSO guarantee to provide the highest level of attention and service.

CORE VALUES

“You are the face of our company. You always accommodate every request with a smile and deliver without fail.”

– Professional Services, Miami

THE POWER OF POSITIVE ENERGY

The skip in your step, the fire in your belly, and the twinkle in your eye that inspires greatness in all those around you.

TRUST

It begins with our employees, extends to the partnerships with our clients, and translates to success. As a result of the trust we build, both our employees and clients can sleep easy knowing we will go the extra step to provide our promise to practice and the WOW! each day.

RESPECT

The platinum rule applies: Treat others as they wish to be treated.

(re)IMAGINE

Seek to continuously improve. Think outside the box. Look at things ahead of the curve, and from a different perspective. Always challenge what you did yesterday, and improve on it tomorrow.

TRANSPARENCY

Business is personal. Relationships are for life. Be willing to openly communicate, even if it is uncomfortable.

ETHICS/INTEGRITY

A strong moral code is a key component towards earning trust. Our commitment to remaining fair and ethical, even in the most difficult situations, will allow us to deliver superior results in a professional manner.

CARE

Teams win when everyone sees, hears, and feels the difference. We must always have each other’s back, and we must always be willing to do something extraordinary.

SOCIAL RESPONSIBILITY

“At FSO I am constantly learning new things and inspired to want to do more.”

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A LONG HISTORY

FSO and it’s employees have a long-standing history of social responsibility. Our business is built on relationships – with our clients, our employees, and our communities. So, naturally, we have a special interest in helping people in the communities we serve. We support numerous organizations, partner with community groups and offer career counseling resources.

INTERESTED IN LEARNING MORE ABOUT FSO'S SERVICES?